Office Policies

New Patients

Prior to or at the time of your first visit to our office, we ask that you please:

  • Understand the extent of your insurance coverage for office visits and any procedures that you are anticipating in the course of your care with our physicians.
  • Review our Insurance and Billing policies and Notice of Privacy Practices statement.
  • Complete our New Patient Forms and bring them with you to the office.
  • Bring your driver’s license, your primary or secondary insurance cards and your co-pay with you.

Appointment and Procedure Cancellation and No Show Policy

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Patients who cancel or reschedule an appointment with less than 24 hours notice will be assessed a fee of $50.
*For Monday appointments, cancellations/rescheduling must be done by 12pm the preceding Friday.

Patients who cancel or reschedule a procedure with less than 48 hour notice will be assessed a fee of $100.
*For Monday procedures, cancellations/rescheduling must be done by 12pm the preceding Thursday.

If you are unable to call the office, you may use the form under Contact Us to cancel or reschedule your appointment or procedure.  You must still adhere to the time frames above.

Driver Responsibility

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Failure to follow these guidelines will result in the rescheduling of your procedure, even if you have followed the preparation instructions.
As our patient, your safety is of utmost importance to us. You will be receiving intravenous sedation during your endoscopy procedure.  Although the medications wear off gradually, you will still be under the effects of them when you leave the procedure.  For example, your reflexes and your thinking may be slower than usual even though you will be awake when you are discharged.  Because of this, we have strict guidelines for you to follow.

You must have a responsible adult escort/driver, age 18 years or older, check in with you. This person must remain in the building throughout your procedure and recovery. Ask your escort/driver NOT to make appointments or plans for the time you are scheduled at the endoscopy center. DO NOT plan to phone your driver for pick up.

Returning Patients

Each time you return to our office or are scheduled for a procedure at our endoscopy center or infusion suite, we will need to verify your identity and insurance benefits.  Please remember to bring your insurance cards and driver’s license with you to expedite the registration process.  We also ask that you inform us of any changes to your home address, telephone numbers or preferred pharmacy.

Prescription Refills

The most convenient way to refill a prescription is for you to contact your pharmacy directly.  If all of the originally prescribed refills have been used, your pharmacy can contact our office to renew your prescription. If additional information is needed, someone from our office will contact you to discuss your need for additional medication or arrange an office visit to ensure proper care.

We request that you provide us with at least 48-hours’ notice so that the secretary will have a chance to contact your doctor and the pharmacy.  If you prefer, you can request a refill by contacting the office where you routinely receive care. Prescriptions for narcotics and pain medications will only be filled during office hours, Monday through Friday, and not after hours or on weekends.

Emergencies

If you have a medical emergency, please seek emergency assistance by calling 911. Outside of our normal business hours, one of our physicians is on-call 24 hours a day, 7 days a week. The on-call physician can be reached by calling the office where you are routinely seen. An operator will take your call and forward your message to the on-call physician who will contact you.